FAQ's
1. What is Secret/Mystery Shopping?
| Secret Shoppers evaluate a store and provide management with a detailed evaluation of their experience. Some of the things Secret Shoppers often evaluate are a store's customer service skills, merchandise presentation, telephone techniques, and management visibility. |
2. Why do companies use Secret Shoppers?
| Statistics show that poor service is the number one reason why customers stop doing business with a particular company. In addition 96% of unhappy customers do not complain to the establishment, but they do complain to others. Typically an unhappy customer will tell 5-10 people of their bad experience, while a satisfied customer will tell an average of two. FOR THIS REASON Secret Shoppers are used by management to evaluate a store and help to tell why or why not a customer may return. |
3. Why is there a registration fee?
Are there any other fees after I register?
The Canadian Shopping Network provides you a list of over 150 companies that hire people just like you to become mystery shoppers, and we also supply helpful tools to assist you in your secret shopping activities. We continually update this list and the members area to ensure that it is up to date, well organized and categorized.
In addition to this, our members will soon have the ability to rate these companies so that you, and other new members, can ensure that your application process is as efficient and productive as possible. We keep these tools and this information available to you online 24 hours a day, 365 days a year. We are dedicated to providing you quality service and support to help you obtain assignments. This means, we evaluate the companies, answer all customer service questions, and address any problems or concerns you might have. This is a service that costs us money to maintain.
The minimal registration fee covers the cost of our expenses so that we can provide you with the best and most accurate service and information possible. You have access to the members' area and the applications list for life, and the information you receive with your lifetime membership is continually updating so that you are always supplied with the best information to get new and, more importantly, 'repeat' assignments.
There are no other costs after you access the applications. For companies to be added to our list, one of the strict criteria is that they cannot charge any fees. If a company on our list attempts to charge fees to our members, we will remove them immediately.
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4. Can you guarantee me that I will get a job?
| While we cannot absolutely guarantee that everyone will find a job, since we do not know everyone's job experience and background, you will be happy to know that the only requirements are that you have a high school diploma and possess the ability to complete the assignments and write the reports in a timely and accurate fashion. Also, it is well known that these companies are understaffed and always looking for new applicants, so it's best to begin applying as soon as possible! |
5. Why should I join?
| Secret shopping is a difficult industry to get into with most of the job openings spread by word of mouth. The Canadian Shopping Network provides this hard to find information for people who want to become Secret Mystery Shoppers or current shoppers that want to add assignments. This exclusive information will help you find work in your area.
Membership includes access to over 150 companies that are accepting applications, a printable assignment log, and a guide to teach you how to be an effective Secret Shopper.
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6. How much can I make as a Secret Shopper?
| Secret Shoppers are paid as independent contractors at a specific hourly income. Pay can range from $10 to $40 an hour, but when you take into account free products and services that hourly wage can rise substantially. |
7. What kind of work do Secret Shoppers do?
| Secret Shoppers select the kind of work they would like to do base on availability. The process begins by selecting a job, receiving a briefing on the assignment, completing the assignment audit with an on-sight or telephone visit, and finally, entering the results of that job into the on-line database, email, mail or fax. |
8. Will I need to travel?
| You should try and select jobs that available in your area. If you decide to work outside of your immediate area you are responsible for any associated costs. |
9. How long does it take to start work?
| New shoppers can start work immediately if work is available. All work volumes are based solely on the needs of the client companies. Many companies have constant needs. |
10. Who will supervise my work?
| The company will supervise all aspects of fieldwork. There is always someone available by e-mail or telephone if a shopper has a problem or question. |
11. If hired, how do I receive payment?
| All secret shoppers are paid each month by a payroll company. Payment options include automatic bank deposit and/or mailed check. |
12. Do I need previous experience?
You do not need experience to work in this program.
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